Delete your Territory Rewards account

How to delete your account

You can delete your Territory Rewards account yourself at any time, in the app or on the website.

In the Territory Rewards app (Android and iPhone)

1. Sign in and open the Account tab.
2. Scroll to the bottom and tap Delete my account.
3. Confirm when asked.

On the website

1. Sign in at territoryrewards.com.au and open your Profile.
2. Under Delete Account, choose Delete Account and enter your password to confirm.

If you cannot sign in

Email hello@territoryrewards.com.au with the subject Delete my Territory Rewards account, from the email address on your account. We will confirm your identity and delete the account. You do not need to give a reason.

What we delete

Your account is closed straight away and you are signed out of every device. Within 30 days we remove or de-identify your personal details:

• your name, email address, phone number, suburb and postcode;
• your saved offers and notification settings, and the notification identifiers for your devices;
• your sign-in records (these are in any case kept for only 90 days).

What we keep, and for how long

We keep your membership and payment records (the date, the amount and the payment reference) for 7 years, because Australian tax and company law requires us to keep financial records. These records are no longer linked to your name and email once your account is deleted. We do not keep your card number at any time; card payments are handled by Stripe.

Before you delete

Deleting your account ends your membership. For refunds, see Cancellation & Refunds. Deleting is permanent: you would need to register again to use Territory Rewards in future.

More about how we handle your information is in our Privacy Policy.